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NCDPI Technology Support Center

Available: Monday - Friday
7:00 AM to 4:00 PM

Phone: 919-807-4357

 

Need assistance?  

The NCDPI Technology Support Center is ready and eager to help with technical issues or questions regarding any Home Base application.  By using the Remedy on Demand ticketing system, designated leads can now submit and manage requests for support 24/7 using the web portal.  Customers may also continue to call the support center by phone during normal business hours.  Students, parents and teachers, please contact your local school or district office for support.

Important:  Under this system, customers can no longer open tickets for assistance via email. 

Only customers designated as contact leads with NCID numbers are allowed to submit tickets.    Users who have issues that are not designated contact leads should contact their local support (SIS Coordinator, Lead Contacts, etc.) for assistance. The local support contact will escalate the issue to the support center, if needed.

Business hours are Monday – Friday, 7:00 a.m. to 4:00 p.m. Customers may submit tickets through the portal 24/7, or call (919) 807-4357 during regular business hours.

Access to Remedy on Demand portal:  https://nc-myit.us.onbmc.com 

Training video for new portal:  https://vimeo.com/174398193

PowerPoint used for training:  http://bit.ly/29GOPbY

 

     

 

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