Training and Support

Contact Us
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Meetings: CCB, UAB SIS Market Survey, etc. ..............................

HEAT Plus Knowledge Base

(HPK Guide - PDF)
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2008 NC WISE/SIMS Symposium
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Status Page
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Words to the WISE
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Sign Up for NC WISE E-Mails
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HEAT Self Service
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Maintenance Schedule
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WBT and AAL Documents
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NCSIA News

Training and Support

Training classes are scheduled throughout the year to meet the needs of our customers. Please check this site periodically for training.

Training

Support

NC WISE Training

SIMS Training

Directions to NCDPI

List of Hotels

NC WISE Frequently Asked Questions

What happens after you place a support call?

How to Submit NC WISE Reporting Hub Request

NC WISE Data Extract Template

NC WISE Technical Support

HEAT Self Service (You may log your own service desk support ticket through our HEAT Self Service system by clicking this link. Please do not enter any Personal or Confidential data in the ticket).

Personal Identification - Protect your personal account information for NC WISE at all times. Never give your user name and password identification to unknown callers, during telephone solicitations, or in email. The Department of Public Instruction will not ask for your user account and password information for NC WISE. Any misuse of personal identification should be reported via email to security-group@dpi.state.nc.us