NC WISE / SIMS Support Contact Information
NC WISE / SIMS Service Desk
Phone: (919) 807-4357
Email: sis_support@dpi.state.nc.us
HEAT Self Service (You may log your own service desk support
ticket through our HEAT Self Service system by clicking this link.
Please do not enter any Personal or Confidential data in the ticket).
Personal Identification - Protect your personal account information for NC WISE at all times. Never give your user name and password identification to unknown callers, during telephone solicitations, or in email. The Department of Public Instruction will not ask for your user account and password information for NC WISE. Any misuse of personal identification should be reported via email to security-group@dpi.state.nc.us